Responsibilities of the Service Agreement Participant include:
1. Respect the rights of your cleaner, ensuring their workplace is safe and healthy and free from harassment.
2. Abide by the terms of this agreement.
3. Understand that your needs may change, and with this, your services may need to change to meet your needs
4. Accept responsibility for your actions and choices even though some decisions may involve risk.
5. Tell us if you have problems with the care, and services you are receiving.
6. Give us enough information to develop, deliver and review your Support Plan.
7. Care for your own health and well-being as much as you are able.
8. Provide us with information that will help us better meet your needs.
9. Provide your cleaner with a minimum of 24 hours’ notice when you will not be home for your service
10. Be aware that our staff are only authorised to perform the agreed number of hours and tasks outlined in this service agreement.
11. Participate in safety assessments of your home.
12. Ensure pets are controlled during service provision.
13. Provide a smoke-free working environment.
14. Pay the agreed amount for the services provided.
15. Tell us in writing (where able) and give us notice before the day you intend to stop receiving services from us.
16. Letting your cleaner know directly if you have any problems.
17. Giving 2 clear business days' notice to both SelectCleaning and your cleaner if you wish to terminate this service Agreement.
18. Letting SelectCleaning know immediately if your NDIS Plan changes or if you stop using the NDIS.
19. Ensuring that your funding includes Daily Activities under Core Supports.
Responsibilities of the Service Agreement Provider include:
1. Providing the services requested.
2. Being honest & open about the work we do.
3. Treating you politely and with respect.
4. Including you in all decisions about your support provided.
5. Letting you know what to do if you have a problem or wish to make a complaint.
6. Listening to your feedback and fixing any problems promptly.
7. Giving you 24 hours' notice if we are unable to clean at the scheduled appointment time.
8. Giving you 2 clear business days' notice if we wish to terminate the Service Agreement.
9. Ensuring your information, as provided by you, is correct and up to date.
10. Storing your information correctly, ensuring it is kept private.
11. Obeying all applicable rules and laws, including the National Disability Insurance Scheme Act 2013 and the National Disability Insurance Scheme Rules.
12. Providing invoices and/or statements for your cleaning to you / your Plan Nominee / your Plan Management Provider/ the NOIA as arranged.
13. Review your Agreement annually and check with you that all is well.
How to change a Service Agreement:
1. Requested changes need to be made in writing.
2. Requested changes may be posted or emailed to SelectCleaning: E: ndis@select.biz
3. Both parties must agree to the changes.
4. A new Service Agreement needs to be signed, stating the changes.
How to terminate a Service Agreement:
1. You need to give 2 clear business days' notice, either written or oral.
2. If SelectCleaning wishes to terminate the Service Agreement, they too need to provide you with 2 clear business days' notice, either written or oral.
What to do if you have a problem:
1. Discuss it directly with your cleaner.
2. If you cannot resolve the issue, please contact Vivien White at SelectCleaning.
3. If your issue remains unresolved, please contact either:
a. Your Plan Nominee or Support Coordinator (if applicable)
b. Your Plan Management Provider (if applicable)
c. The National Disability Insurance Agency (Phone: 1800 800 110. Website: ndis.gov.au. Or visit one of their offices.)